Privacy Policy

1. Introduction

UrbaHive ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, company name
• Infrastructure data: the maps, diagrams and inventories you create or upload
• Payment information: processed securely through third-party providers
• Communication data: when you contact us, including through the website contact form
• Audit log: the creations, changes and deletions made in your organization, which its authorized members can consult in the application

3. How We Use Your Information

We use the information we collect to:

• Operate the service: provide, maintain, and improve our services
• Billing: process transactions and send related information
• Communication: send technical notices, updates, and support messages
• Support: respond to your comments, questions, and requests

4. No Tracking

We do not track your browsing. Neither the website nor the application uses an audience-measurement tool, an advertising cookie, a third-party tracker or a pixel, and we build no profile of our visitors or users. The website sets no cookie and therefore shows no cookie banner. Details are given in our Cookie Policy.

5. Service Providers

We rely on a small number of providers to run the service:

• Vercel and Supabase: hosting of the website, the application and its database, in European Union regions
• Stripe: payment of subscriptions; we never see or store your card number
• Web3Forms: delivery of the messages sent through the website contact form

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under the GDPR, you have the right to:

• Access: receive a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your personal data
• Objection: object to the processing of your personal data
• Portability: receive your data in a structured, machine-readable format

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@urbahive.com